So there is a large crawl through the US holiday season near year-end that program leadership tends to desire a push through, or schedule deadlines in, and can at times overlook the realities that the holidays create for digital business transformation...
Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management (business...
Recently there was a very good, yet sobering article on organizational success-to-date with digital transformations. The numbers presented did not show positive. There were, however, a good number of key takeaways from this article on how to improve your odds with...
In continuation of our series, we will focus on the Digital Use Case Mapping process in creating a viable program roadmap for success of a Digital Transformation Initiative.Once you know where you are and where you want to go the question arises: how do...
A Digital Capability Maturity Model measures the maturity of the digitalization process of an organization. There are a variety of digital maturity models out in the marketplace today. We support ones that follow the foundations of the CMMI Institute as...
Digital Capabilities specify the key functions and skills that are required to become a Digital Enterprise. By performing a digital capabilities assessment on your organization, you can gain tremendous insights on how well positioned or enabled your...
A cold hard fact is that 70% of transformations do not succeed for a multitude of reasons. They result in extended timelines, massive reductions in ROI, poor relationships between the business and IT, creating a digital transformation experience that most...
I recently read a nice article on the virtues of Top-Down Program Management vs Bottoms-Up Program Management and it got me thinking on how these two different styles can co-exist in today's world of digital transformation program implementations....
I recently ran across a nice article describing the differences between Organizational Change Management vs. Organizational Change Leadership. The key themes between the differences are represented below: Platinum PMO’s role within most digital...
Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer Service is also the most...