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Digital Capability Maturity Model
A Digital Capability Maturity Model measures the maturity of the digitalization process of an organization. There are a variety of digital maturity models out in the marketplace today. We support ones that follow the foundations of the CMMI Institute as...
Digital Capabilities Assessment
Digital Capabilities specify the key functions and skills that are required to become a Digital Enterprise. By performing a digital capabilities assessment on your organization, you can gain tremendous insights on how well positioned or enabled your...
Digital Capability Framework
A cold hard fact is that 70% of transformations do not succeed for a multitude of reasons. They result in extended timelines, massive reductions in ROI, poor relationships between the business and IT, creating a digital transformation experience that most...
Top Down vs Bottom Up
I recently read a nice article on the virtues of Top-Down Program Management vs Bottoms-Up Program Management and it got me thinking on how these two different styles can co-exist in today's world of digital transformation program implementations....
Organizational Change Management vs. Organizational Change Leadership
I recently ran across a nice article describing the differences between Organizational Change Management vs. Organizational Change Leadership. The key themes between the differences are represented below: Platinum PMO’s role within most digital...
Customer Service & Digital Transformation
Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer Service is also the most...
Waterfall vs. Agile – Can’t we all just get along?
Okay, I will admit it. I am sort of “Old School” and a traditionalist when it comes to my SAP implementation approach. To be honest with you, it’s how I grew up. I am a product of my environment and the ASAP/Waterfall method of delivering SAP solutions has worked...
SAP Activate
I recently had the opportunity to go to the 2015 Managing your SAP Projects Conference in Las Vegas where I am proud to say I won a total of $9.00 (move over professional gamblers, Rick is changing careers). In all seriousness it was a great conference where I got to...
Communication
Digital Transformation projects or programs are difficult to say the least. There are so many variables that create hurdles, complexities that can slow, detract or destroy all the good that come from the end results that are so desired. Communication is oft an...